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Refund / Return /Exchange Policy
All claims/death on arrival are to be reported by raise the ticket with photos on the same day of receipt of the shipment.
Report immediately through by raise the ticket with the below details.
Order No:
No of fish/aquarium plants/item defective.
Photo of dead fish/damaged Aquarium Plant on top of the invoice which we send.
Short explanation.
Al Arbeaa would bear 100% of the cost of the fishes died/damaged Aquarium Plants.
No claim request will be entertained after 24 hrs of receipt of item.
Cancellation request for the dispatched orders will not be entertained, if the order consists of plants and fishes.
Live Stock cannot be retured or Exchange.
Dry Stock can be exchange on basis of approval. with in 3 days of purchase.
Shipping Policy
Our Delivery area covers, Dubai, Sharjah, Ajman & Abu Dhabi
To ensure you receive the healthiest species available and to reduce the travel stress on your aquatic life, your order will be shipped direct to your door using our Standard delivery.
The day your order ships, you will receive an e-mail containing your item numbers and tracking number so you can make arrangements to sign for your order upon scheduled arrival.
All orders will be delivered at 2 buissness days, for Abu dhabi orders 5 buisness days.
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